Web App FAQ
What is a team?
Some companies may have hundreds or thousands of employees using Stabilitas.
We make both the security team's job easier - as well as the employee on the
ground - with the use of teams. A team is a simple way to organize a group of
people allowing for easier communication and increased safety. This allows security
managers to communicate with a team with a single message. This also allows employees
to only see and share locations with those who need to know. Companies can have as
few as one person on a team or 100; they can be traveling internationally or going to
work in the same building.
What is a geofence?
A geofence is a perimeter that is set up around any location of your
choice. Once set up any mobile user who goes into or “trips” the geofence
will get an alert from our system on their phone as well as an alert will
be sent to the web app.
I can't see all of the reports on the map.
The map is set to only load with 3 map filters selected.
Click on the filter icon in the top left-hand corner in the web app and
check or uncheck whichever reports you want to see!
The report I just added isn't showing up.
Often times the map filter which contains your new report is unselected.
Make sure to select the corresponding filter that your new report is under by
clicking on the filter icon in the top left-hand corner of the navigation bar
in the web app.
Mobile App FAQ
What happens when I hit the emergency button?
When you press the emergency button and fully enter into “Emergency Mode” a text
is sent to all of your personally set emergency contacts, a message is
sent to the web app that will not go away until you check in via the home screen,
and your user icon turns red for your security manager and teammates to see.
Currently all help is provided by your employer, in case of an emergency always
direct further contact to your teammates and company.
What does "Checking In" actually do?
When you “Check In” via that home screen you are sending a manual ping from your
phone, letting us know that you’re OK. If your status color was orange or red
before checking in, it will now be green. It also sends an alert ticket to the
What does "Location Ghosting" actually do?
When “Location Ghosting” is turned on your exact location is “ghosted” within a
10km radius. Ghosting can only be turned off by you or if one of two things
- You enter into emergency mode by pressing the panic button.
- Your SM/Team Manager “Breaks the Glass” to check where you are, and you are
alerted on your mobile device letting you know your are no longer ghosted.
What is the data cost of using the app?
We aim to provide you with risk information that doesn’t drain your data, our app
uses less than 1MB per month so you can stay proactively safer without needing a
larger data plan.
I am traveling internationally. Will the app work where I am going?
Currently 85% of the human race now lives in data coverage area and we have made
sure our app can work with 2G or higher, as well as with wi-fi. If you do happen
to leave coverage range all the info is saved and will be sent to our API once you
re-enter a data coverage area.
How secure is the app?
We understand security is important. Everything gets transported over TLS and data
is further encrypted on a per account basis.
Why is my iPhone telling me Stabilitas isn't a "Trusted App"
Currently our app is not in the App Store and this is a standard response for applications
that aren’t distributed directly through the apple store. Follow these steps to ‘trust’ the Stabilitas app on your iPhone.
- Select Settings >
- General >
- Profiles >
- A&H >
- Stabilitas Ventures >
Why is my phone not consistently reporting to the web app?
Make sure background refresh in settings is on for the Stabilitas app,
follow these steps to turn it on:
- Settings >
- Data Usage >
- Scroll down & select Stabilitas >
- Make sure "Restrict background data" in not checked
- Settings >
- General >
- Background App Refresh >
- Scroll down & make sure Stabilitas is toggled "on"